Frequently Asked Questions (FAQ)

Q: Can I request samples before placing a bulk order?
问：在大宗采购前我可以申请样品吗？
A: Yes, we encourage customers to test our quality first. We provide samples for most of our products. Please note that sample costs and international shipping fees are usually covered by the buyer. For future bulk orders (MOQ 100+), the sample product fee can be fully refunded.

答：是的，我们鼓励客户先测试产品质量。我们为大多数产品提供样品服务。请注意，样品费用及国际运费通常由买方承担。对于后续的大宗采购订单（MOQ 100+），样品产品费可全额返还。

Q: What is your Minimum Order Quantity (MOQ)?
问：你们的最小起订量 (MOQ) 是多少？
A: Our MOQ varies depending on the product category:

  • Maintenance Consumables (Filters, Gaskets, Cables): 100-500 units.
  • Technical Assemblies (Carburetors, Gearboxes, Cylinder Kits): 5-10 units to support your trial market.
  • Custom/OEM Projects: Negotiable based on mold and production requirements.
答：我们的起订量根据产品类别而定：维保消耗件（滤清器、垫片、拉线）100-500件；技术总成件（化油器、倒档器、气缸套件）5-10个；定制/OEM项目根据需求协商。

Q: How long does it take for delivery?
问：交货需要多长时间？
A:

  • In-Stock Items: Shipped within 3-7 working days.
  • Standard Orders: 15-25 days depending on volume.
  • Custom/OEM Orders: 30-45 days for mold setup and validation.

We provide a transparent production schedule once the order is locked.

答：现货产品 3-7 个工作日；标准订单 15-25 天；定制/OEM订单 30-45 天。订单锁定后提供透明进度表。

Q: Do you support OEM/ODM and private label services?
问：你们支持 OEM/ODM 和贴牌服务吗？
A: Absolutely. As a factory-based supplier, we support:

  • Custom Labeling: Engraving your logo on the parts.
  • Custom Packaging: Designing boxes with your brand identity.
  • Technical Customization: Adjusting specifications based on market conditions.
答：当然可以。我们支持产品贴标（Logo刻制）、包装定制以及根据市场环境进行的技术规格调整。

Q: What are the accepted payment methods?
问：你们接受哪些付款方式？
A: We accept various secure payment methods:

  • T/T (Telegraphic Transfer): 30% deposit, 70% balance before shipment.
  • L/C (Letter of Credit): For bulk orders.
  • Online Payment: Credit cards or PayPal via website for samples.
答：我们接受电汇 (T/T)、信用证 (L/C)、在线支付（信用卡/PayPal）以及西联汇款。

Q: How do you ensure the safety of parts during international transit?
问：你们如何确保零件在国际运输过程中的安全？
A: We use export-standard neutral brown boxes or customized brand boxes. Heavy parts are packed in reinforced wooden crates or high-strength corrugated cartons with internal protective padding.

答：我们使用出口标准中性纸箱或品牌纸箱。重型零件采用加固木箱或高强度瓦楞纸箱，配有防潮防撞缓冲垫。

Q: Do your products come with quality certifications?
问：你们的产品有质量认证吗？
A: Yes. Our factory operates under ISO 9001. We provide QC inspection reports for every batch and support third-party inspections (SGS, TUV) upon request.

答：是的。工厂在 ISO 9001 体系下运行，提供每批次的 QC 报告，并支持第三方检测。

Still have questions?

Contact our expert team now

Q: What is your Minimum Order Quantity (MOQ)?
Q: 起订量是多少？
Standard MOQ is 50-100 units per SKU for most spare parts. For high-value items like crankshafts and complete gearboxes, trial orders of 20-30 units are accepted. New customers: we recommend a mixed container (multiple SKUs, lower quantities) to test quality before committing to larger volumes. Contact us for a customized quotation based on your specific needs.
Q: What are your payment terms?
Q: 付款方式是什么？
TT (Telegraphic Transfer): 30% advance with order, 70% before shipment or against copy of Bill of Lading.
L/C at sight: Available for repeat customers with established order history.
Sample orders: Western Union or PayPal accepted for trial shipments under USD 2,000.
All prices quoted FOB Chongqing in USD. We provide a proforma invoice with full bank details upon quotation.
Q: How long is your delivery time?
Q: 交货时间多长？
Production lead time: 15-30 days (varies by order volume and complexity).
Sea freight transit times: West Africa (Lagos, Tema): 15-25 days | South America (Santos, Callao): 20-35 days | Southeast Asia: 7-14 days | East Africa (Mombasa): 25-35 days.
Air freight: 5-10 days globally for urgent orders.
Weekly production updates with photos provided so you can track progress in real time.
Q: Do you provide OEM / private label services?
Q: 提供OEM贴牌服务吗？
Yes. We offer full OEM and ODM services: custom packaging with your brand and logo, laser engraving of part numbers and brand marks, custom color and finish (powder coating, anodizing, chrome plating), and custom part development from your sample or drawing. Visit our OEM Custom Service page for details. No additional tooling charge for standard branding – only for custom part development.
Q: How do you handle quality complaints?
Q: 如何处理质量投诉？
All parts carry a 12-month replacement warranty against Supply Chain defects. If you encounter an issue: (1) Send photos/videos with the batch number (printed on every box); (2) We investigate within 48 hours – confirmed Supply Chain defects are replaced in your next order or credited; (3) Our engineering team conducts root cause analysis for systematic issues. We maintain a defect rate below 0.5% across all product lines, verified by third-party inspection reports.
Q: Can I visit your factory in Chongqing?
Q: 可以参观重庆工厂吗？
Absolutely. We welcome factory visits. Located 40 minutes from Chongqing Jiangbei International Airport (CKG), we arrange airport pickup and hotel recommendations. A visit takes 2-3 hours: tour CNC workshop, assembly lines, QC lab, and warehouse. If travel is not feasible, we offer live video tours via WhatsApp video call – walk through our facility in real time, ask questions, and see production in progress. Schedule your visit.
Q: Do you ship to my country? What about customs clearance?
Q: 能发货到我的国家吗？清关怎么办？
We ship to over 30 countries across Africa, South Asia, Southeast Asia, Middle East, and South America. For sea freight, we arrange CIF (Cost, Insurance, Freight) to your destination port – we handle shipping and insurance, you handle customs clearance and inland transport. Documentation provided: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin (Form E for ASEAN, Form F for Chile, GSP Form A), and Material Test Certificates. We recommend working with a local customs broker – we can recommend brokers in major markets based on our shipping experience.